Three years ago I had to move both my parents to a skilled nursing care facility due to their failing health. When I walked into Buckingham, I was given the reassurance I needed to make a decision. The administration addresses my questions and concerns, the staff is pleasant and truly caring, and although some may agree the decor is dated, the facility is clean. The nursing, rehab, and CNA staff are knowledgeable and professional. In May, when my father passed away, the staff expressed sincere condolences to my family and have been incredibly supportive of my mother, especially while we are unable to visit due to the IDPH Covid-19 restrictions. I am forever grateful to the staff and administration of Buckingham Pavilion. The four star rating is because I DO think there needs to be some updating of the facility and improvement in activities for the residents, but in terms of the overall care, I couldn’t be happier.